If the student is exhibiting bizarre or disturbing behavior or is intimidating you or others, contact Public Safety 650-306-3420 immediately.
If the situation is less severe, you think the student might be open to discussing their concerns with you, and you are comfortable and willing to do this:
Listening. Empathize with the student's feelings. Be as genuinely supportive and nonjudgmental as feels appropriate to you.
Keeping your own limits in mind. Don't get more involved in the student's life than is comfortable or appropriate for you (e.g., length of the conversations, when and where they take place, how much is expected of you).
Making sure you and the student are safe. Be sure someone knows when and where you are meeting with a student and when you will be finished. Have a phone handy for emergencies. Do not position the student between yourself and the door. Never meet in an isolated place.
Refer/Walk Over to the Personal Counseling Center. For students who seem to need more than you are able or willing to provide, or if professional counseling seems indicated, suggest that the personal counselor might be helpful and that these professionals are available to provide confidential help to students dealing with problems or concerns like theirs. It is very helpful to walk the student to Building 5, Room 303 (next to The Grove). Tell the student that s/he may also set up an appointment by calling 650-306-3259.
On-line Resources: There are great on-line resources which provide very useful tools for working with students in distress. They are supported by the California Community College's Student Mental Health Program.
Process for Accessing On-line Materials:
Click on the link above for the Kognito Student Mental Health programs. Then, complete the steps:
Step 1. Create an account
Step 2. Select School, Role and Department (Note: not all departments are listed)
Step 3. Complete demographic information
Step 4. Identify program