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General Guidelines for Managing a Behavioral Emergency

If the crisis is life threatening or if the student's behavior is extreme:  Call 911 and convey to the dispatcher that this is a life-threatening situation and that appropriate assistance is needed.

If others are present, escort the student to a private area or hallway or ask others to step away.

Be calm, clear and simple.

If you feel threatened or intimidated: 

Call 911 and convey to the dispatcher that you need help immediately. If you are in the classroom, send a specific student to go for help. Campus Safety can be reached at (650)306-3420 from a mobile phone.

Wait for assistance.

Keep a safe distance and don't move toward the student.

Do not attempt an intervention. Intervening at this point may trigger physical acting out behavior and jeopardize your safety and the safety of others around you.

These verbal intervention tips may help you: 

DO

DON'T

Remain calm

Isolate the situation

Enforce the limits

Listen

Be aware of non verbals

Be consistent    

Overreact

Get in a power struggle

Make false promises

Fake attention

Be threatening